Terms and Conditions

Shipping Instructions-Please give us your complete street address. We cannot ship some items to a PO Box.

Refunds-We are happy to grant refunds within our 3 day trial period. We do not grant refunds for orders that are cancelled or special orders. If an order is cancelled, there is a 25% cancellation fee.  Shipping, packing and handling charges are not refundable.

Returns-To return an item you must call, write or email for a Return Authorization within your 3 day trial period. Any item returned to us without our authorization will be refused or returned to the sender COD for shipping charges. Any item returned should be properly packed, insured and shipped prepaid. We accept no COD shipments.All returned items must be in new condition. Once a Return Authorization number has been issued, the items must be sent within one week of the issue date or the return will be automatically canceled and the merchandise will no longer be returnable.

International Shipping-Most of our products 's prices include free worldwide shipping.Shipping is done from Germany by DHL and delivery time in most cases is 10-14 days, or less for other European destinations.In case, customers require faster shipping method like UPS,Fedex etc.please ask for surcharge.Duty payments differ from customer's location and are customer's responsibility  

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